Acceptable Use Policy

Last updated: October 2026

This Acceptable Use Policy sets out what you may not do with SupplierCore. It applies to everyone with access, including your suppliers in the supplier portal. Breaking it may lead to suspension or termination of your account.

1. Prohibited activities

You agree not to:

• Use SupplierCore for any unlawful purpose or activity
• Upload viruses, malware or any harmful code, including in documents
• Attempt to gain unauthorised access to SupplierCore, other accounts or our infrastructure
• Record or process personal data without a lawful basis under UK GDPR
• Upload documents you do not have the right to share, or falsified certificates or records
• Interfere with or disrupt the integrity or performance of the service
• Reverse-engineer, decompile or attempt to derive source code from the service
• Share sign-in details or let unauthorised people use your account
• Scrape, harvest or extract data from the service by automated means
• Use the supplier portal or document requests to send unsolicited or misleading messages

2. Account security

You are responsible for keeping your account secure. Do not share your sign-in details with anyone. Report any suspicious activity or suspected breach straight away to [email protected].

3. Compliance with laws

You agree to comply with all applicable laws and regulations when using SupplierCore, including the UK Data Protection Act 2018, UK GDPR, the Food Safety Act 1990 and Regulation (EC) 852/2004 as retained in UK law.

4. Enforcement

We may investigate suspected breaches of this policy and take appropriate action, including suspending or terminating an account, without prior notice where needed to protect the service, its users or third parties.

5. Reporting and contact

To report a suspected breach of this policy, or for questions about it, email [email protected] with full details.